Morocco
Product Offering
CWT Portrait
A Web-based profile management tool
Allows travelers and travel arrangers to create and update their profiles 24/7, 365 days a year. A centralized online profile tool is essential to ensure accurate bookings, precise and informative reporting, and relevant traveler interactions. CWT Portrait, the industry-leading worldwide profile management tool, ensures traveler preferences and information are automatically applied to travel reservations—whether made with a travel counselor or using an online booking tool.
CWT Guardian
Traveler safety & Security suite
In an increasingly global business world, organizations must address increased risks to their employees and business operations around the world through a systematic approach. Carlson Wagonlit Travel has a full suite of safety and security services, CWT Guardian, to help companies address this crucial issue, including both core and enhanced offerings, to best equip clients in providing for their travelers' safety and minimizing risk.
CWT Resolve
Worldwide customer service tracking system
A powerful and global Web-based tool that enables CWT to provide consistent and timely problem resolution as well as reporting on customer service. It streamlines the process of receiving feedback from travelers and travel arrangers in multiple formats—by telephone, email, or written correspondence. CWT travel counselors can access the tool directly and use a “Quick Log” feature that allows them to quickly log feedback from travelers and travel arrangers, placing it in a workflow queue to be accessed by a customer service specialist for research, analysis, and resolution.
CWT Connect
Carlson Wagonlit' has developed its own travel portal, called CWT-Connect. It is designed to be a one-stop site for travel managers, travel arrangers and travellers alike. This new product is actually used by more than eight (80) of our customers in Europe.
The main benefit of the CWT-Connect portal is that it offers an integrated approach for companies to manage their travel programs online, instead of having to bundle together the products from disparate Web sources.
The portal is divided into four sections. Clients can opt to have as many or as few of them as they wish.
Section 1. The booking section, offering a choice between Carlson Wagonlit's
E-mail trip request system, the Carlson Wagonlit Travel @visor, or an online booking tool. Carlson
Wagonlit can integrate our client's own choice of booking tool.
Section 2. En Route allows travellers to amend itineraries while travelling and is
intended to include Wireless Application Protocol functionality.
Section 3. Post-Trip, provides travel managers with online access to Management
Information, plus the ability to look up invoices and manage complaints.
Section 4. General Services provides a profile management tool. Future
developments will include an e-bidding facility for putting city pairs and other travel
requirements out to tender with suppliers.
